The secrets of non verbal communication

Gillian Hargreaves Patricia Stoll Stuart Sorensen Trainers' contact page

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List of training courses The secrets of non verbal communication Mental Capacity Act 2005 training Deprivation of Liberty Safeguards (DoLS) training Risk appreciation in health and social care Responding to violence and aggression Responding to challenging behaviour Protection of Vulnerable Adults (POVA/SOVA) Adult Support in Scotland (a new legal framework) Introduction to Person Centred Planning Maintaining professional boundaries Getting people to talk Goal setting and problem-solving Working with withdrawn people Residential care training offer

Introduction to mental health and disorder Personality Disorder Relapse prevention in mental disorder Deliberate Self Harm Introduction to substance misuse in social care Working with withdrawn service-users Introduction to psychosis (including schizophrenia) Understanding anxiety Understanding obsessions, compulsions and phobias Understanding depression The experience and assessment of voice-hearing Working with delusions

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The secret language of non verbal communication

At last – the secrets signals of movement and posture made available to care workers.

Good communication is a vital part of building relationships in health and social care. Most care workers have good verbal communication skills but is this really enough? Not all service-users are willing or able to tell us what’s really going on. Understanding the secret language of non-verbal communication means that they don’t have to.

Non-verbal communication controls the way that others see us. Reading non-verbal signals accurately can change the way that we see them. It also allows us to communicate our own messages in the most powerful language known to man.

This is the language of the limbic system – the most primitive part of the brain – the part that controls our most basic reactions and emotions. When workers know how to read what they see and to send the right message to the limbic system the results can be amazing.

This one day course, in typical AMJ style, takes the potentially complex topic of non-verbal communication and makes it accessible to ordinary care workers. Now you don’t need a psychology degree to understand the hidden language of human behaviour.

By the end of the day participants will…

Understand the source of non-verbal behaviours;
Know which behaviours can never be faked and how to spot them;
Recognise the signs of comfort and discomfort;
Understand how to use non-verbals in care relationships;
Know the simple tricks to create comfort and trust;
Recognise the early signs of conflict and know what to do about it.

There are countless advantages of good quality non-verbal communication from diffusing potentially violent situations to encouraging withdrawn service users to open up. Understanding this secret language helps keep services ‘on track’ as well as time-efficient. This simple but powerful information also equips staff to avoid many of the usual pitfalls of working with people in health and social care.

Call AMJ on 07872 102626 to arrange for us to train your staff in the powerful techniques of non-verbal communication.

Who should attend:

All workers who deal face to face with people
Workers whose clients have limited language skills
Workers who deal with challenging behaviours
Workers whose clients have mental or emotional problems
Workers who regularly face conflict or need to negotiate
Anyone whose work involves managing other people (including staff and service-users)

For more information or to arrange training please contact Stuart Sorensen on 07872 102626 or via Email at stuartsorensen@msn.com

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