Responding to violence and aggression

Gillian Hargreaves Patricia Stoll Stuart Sorensen Trainers' contact page

Understanding Recovery Mental Capacity Act Managing Deliberate Self Harm Service-users Earned Depression Anxiety management Anger management Psychosis Borderline Personality Disorder Therapeutic risk-taking Stress & Vulnerability Restraint for routine tasks Understanding the duty of care and the right to liberty in residential care settings part 1 Understanding the duty of care and the right to liberty in residential care settings part 2 Understanding the duty of care and the right to liberty in residential care settings part 3 Understanding the duty of care and the right to liberty in residential care settings part 4 Competent care or 'too posh to wash'?

List of training courses The secrets of non verbal communication Mental Capacity Act 2005 training Deprivation of Liberty Safeguards (DoLS) training Risk appreciation in health and social care Responding to violence and aggression Responding to challenging behaviour Protection of Vulnerable Adults (POVA/SOVA) Adult Support in Scotland (a new legal framework) Introduction to Person Centred Planning Maintaining professional boundaries Getting people to talk Goal setting and problem-solving Working with withdrawn people Residential care training offer

Introduction to mental health and disorder Personality Disorder Relapse prevention in mental disorder Deliberate Self Harm Introduction to substance misuse in social care Working with withdrawn service-users Introduction to psychosis (including schizophrenia) Understanding anxiety Understanding obsessions, compulsions and phobias Understanding depression The experience and assessment of voice-hearing Working with delusions

Effective communication for managers Effective time management Helping staff to understand the duty of care

Society is changing. Violent and aggressive behaviour is increasingly common in social care and ‘after the fact’ platitudes about ‘zero-tolerance’ do nothing to help the injured or occasionally deceased victims of angry or habitually violent service-users and their relatives.

This course explores the reasons for aggression, the ways to avoid it and introduces tried and tested methods of diffusing (de-escalating) aggressive situations before they progress to violent incidents.

The course includes..

What is aggression
The four main reasons for hostility
The law relating to hostility at work
Risk assessment
Information sharing protocols
Fight or flight
How to diffuse aggression

This course does not cover physical intervention techniques such as restraint or breakaway. The emphasis is upon avoiding conflict and diffusing aggression rather than expecting workers to overcome assailants.

No previous knowledge or experience is necessary for the basic course.

More advanced training is also available for more experienced workers.

Both versions can be tailored to your particular requirements and delivered at the venue of your choice.

Contact AMJ on 07872 102626 for further information or Email Stuart direct on stuartsorensen@msn.com

News

Making things simple

29-01-2010

Many care providers are uncertain about the new Deprivation of Liberty Safeguards and the implications for their service. In particular they're unsure how to stay legal.

Residential care training offer

05-01-2010

This offer will be available until March 31st 2010

The last few years have brought sweeping changes to the way that care providers are regulated and new increased expectations have changed the duty of care for everyone involved in the care industry. Nowhere is this more obvious than in the residential care sector where increased demands and a brand new legal framework seems to create more and more ways for staff to get it wrong.

Philip Laing sentenced today

26-11-2009

A little while ago we commented on the case of Philip Laing, the Sheffield student who urinated on a war memorial after a session of heavy drinking.

Should Philip Laing go to prison?

05-11-2009

Philip Laing is 19 years old. Like many 19 year old students he sometimes drinks too much – a lot too much. Like many drunken teenagers he sometimes acts inappropriately when he’s ‘in his cups’. One night last October, following a night of drinking with his fellow sfgudents a very drunk Mr. Laing urinated on a war memorial in Sheffield's city centre.